UK Stillwater Fisheries Refund & Returns Policy

THE HOME OF STILLWATER TROUT FISHING IN THE UK

CHECK OUT OUR FLY SHOP AND MAXCATCH DEALER STORE

Overview

Our refund and returns policy lasts 30 days.

If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where refunds are declined:

Gift Card Purchases are non returnable

Flies, rods or fishing equipment with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

Please note that in the UK it can take up to 7 business days from the point of the refund being issued to the funds being in your account. This is completely outwith the control of ourselves.

If you haven’t received a refund after 7 BUSINESS DAYS, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us to arrange the exchange.

Shipping Returns

To return your product, you should contact us for our shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning items, you may wish to consider using a trackable shipping service or purchasing shipping insurance. Without this we have no way of proving that your return has been received.

Check Out Our Google Reviews

Stillwater Fisheries

Based on 209 reviews

Review us on

Excellent value and quality flies. Clearly a company that is dedicated to it’s customers by always seeking suggestions for new types of flies.

Mark Olsen
August 16, 2026
Cracking selection of flys look great next day delivery

Gordon Kelly
August 14, 2026
Flies are fantastic quality and really look forward to using them on the stillwaters that I fish regularly. Always fast delivery ordered on the 12th August and received on the… read more

Simon Skinner
August 14, 2026
Great set of flies 👍👌

David Bullock
August 11, 2026
Great service 👍

Trefor Roberts
August 11, 2026
Excellent service and delivery, would recommend

Liz McLellan
August 11, 2026
Many thanks. Very prompt and efficient service.

John Wayman
August 10, 2026
First order received from Stef. Very easy to order online and prompt service. He even kindly added a couple of extra items to my order, thanks Stef. Can’t wait to… read more

Mark Paterson
August 8, 2026
Great price, friendly customer service, fast delivery just what your wanting 👍

Elliott Ewing
August 5, 2026
Excellent quality flies. I was very pleased with my purchase and I will definitely make many repeat purchases.

LHR
August 4, 2026
really quality flies and where else can you buy dozen flies for £5 and there top quality and really fast tracking delivery top quality guy 👍

colin monk
August 2, 2026
I found dealing with stillwater fisheries, a pain free transaction, very quick with delivery, no hassle and the cheapest around.

Ian Jameson
August 2, 2026
Stillwater flys are great flys, would recommend people to try them first before anywhere else, my first stop for flys

george walker
August 2, 2026
Excellent service and the flies are pretty good as well

Brendan Hair
August 2, 2026
Excellent service, would highly recommend!

Keith Row
July 31, 2026
What a fantastic company this is. I have ordered a few times from Stillwater fisheries, and each time I’ve had brilliant service with next day delivery at a fantastic price.… read more

Nathan Williams
July 28, 2026
Good line and good quality flies. Great delivery. Will definitely use again when needed. All is good.

Alan Wallace
July 27, 2026
Excellent service and products,very competitive price and fast delivery. Extremely pleased with the quality of the flies

Peter Watts
July 26, 2026
Service is always excellent and items dispatched quickly.

Steven Oberg
July 24, 2026
Great looking fies but haven’t had a chance to ry them out because of the weather,fast delivery and great prices

ROBERT STEVENSON
July 23, 2026
Fantastic flies that are delivered very quicklyMuch appreciated Stef

Joe Toner
July 21, 2026
After a dormancy of over 40 years I decided to renew my gear ! After reading the reviews on the Maxcatch products I decided on the Skyhigh gold with gold… read more

Chris Gladman
July 17, 2026
Beautifully tied flies!

Stephen Ferrie
July 14, 2026
Flys turned up quickly and with a nice personal touch with a free fly and hand written thank you. All the fly’s looked great id definitely recommend this company.

Cameron Moore
July 14, 2026